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EVENT FAQ'S

COVID-SECURE PERFORMANCES

  • Measures

    Hackney Church Experiences are operating in accordance with UK government and Church of England guidelines in order to create a safe space for you to enjoy performances from your favourite artists. To that affect the following measures are being taken:

    • Facemasks to be worn at all times unless seated.
    • Physical distancing at 2m where possible.
    • Anti-bacterial hand sanitiser available throughout the venue.
    • Temperature scanning on entry.
    • Robust one way system in place.
    • Compliant with NHS Track & Trace via the NHS COVID-19 App and venue records.
    • Ticket purchase restricted to same households and bubbles.
    • Staggered entry and exit.
  • Seating

    Tickets will only be available in pairs on the Ground Floor and pods of 4 and pairs on the Balcony in order to maximise social distancing in the venue. Due to Tier 2 restrictions currently in place in Hackney and across London you may not attend performances with anyone outside your household or support bubble and we encourage joint bookings to arrive at the same time.

  • Table service

    A full drinks menu will be provided on your arrival and all refreshments will be delivered straight to your seat. We will also be running a pre-order service.

  • Toilets and cleaning

    A thorough cleaning regime will be employed before and after every performance in compliance with the UK government guidance. Due to our distancing measures toilet capacity will be reduced so please be mindful when queuing to use the facilities.

  • Accessibility

    We welcome anyone with accessibility requirements and will endeavour to accommodate any needs you may have. Please get in touch prior to your visit so we can make sure the necessary arrangements are made. For more information please head to hackney.church/eventaccess.

  • Cloakroom

    In order for the venue to be Covid compliant we cannot run a cloakroom at this time. To this end you will need to keep coats and bags on your person at all times. Please refrain from bringing bags larger than 30cm x 30cm x 15cm into the building. You may be refused entry if you bring a larger bag. Security measures are in place and your bag may be searched on arrival.

  • Smoking

    Our smoking area will open 1 hour after doors open. Capacity in the smoking area will be limited.

  • Parking

    Parking is limited in and around Hackney Church. Please visit http://www.hackney.gov.uk/visitor-parking for more information about parking locally.

  • Cancellation

    If a performance is cancelled due to Coronavirus restrictions it will be rescheduled and your tickets will be transferred over. In the event the performance cannot be rescheduled you will be given a full refund minus the ticket booking fee

     

VISITING US

  • Is there parking provision at Hackney Church?

    Parking is limited in and around Hackney Church. Please visit http://www.hackney.gov.uk/visitor-parking for more information about parking locally.

  • How do I get to Hackney Church via public transport?

    Bus: Clapton Square bus stop served by the 38, 48, 55, 106, 242, 253, 254, N38, N55 and N253 is outside the church grounds on Lower Clapton Road.

    Overground: Hackney Downs and Hackney Central Overground stations are in close proximity to Hackney Church.

  • Is there bike parking available?

    Bike parking is available on the Narrow Way a short walk from Hackney Church and in front of Sainsbury’s Local on Lower Clapton Road.

AT THE DOOR

  • Does Hackney Church have a door policy?

    Hackney Church is committed to complying with the any and all obligations under the Equality Act 2010. Hackney Church reserves the right to refuse entry in order to protect our guests, staff, reputation and building.

  • Will I be searched on the door?

    As a significant heritage and community asset in the heart of Hackney we are committed to the protection of our building, staff and guests. To this end, all bags will be searched on the door before any event. Our security may carry out further searches and confiscate any items deemed to be dangerous at our discretion.

  • Do you have a drug policy?

    Hackney Church operates a zero-tolerance policy towards illegal drugs. Anyone found in possession of illegal substances with the intent to consume or supply will be expelled from the venue and reported to the authorities. Illegal drug use and/or distribution within the premises may result in permanent exclusion from future Hackney Church events.

    Hackney Church asks guests to please contact a member of staff if they see someone who looks like they need medical attention. Medical staff are on hand to provide assistance to those who may have taken illicit substances free of judgement.

  • Is there a re-entry policy?

    Unless otherwise stated there is no re-entry to events at Hackney Church with the exception of the smoking area. All exits are final.

  • Can I bring food and drink into the church?

    You may not bring any food or drink into Hackney Church.

  • What if I have accessibility needs?

    Hackney Church welcomes anyone with accessibility requirements and will endeavour to accommodate any needs you may have. Please refer to our accessibility page HERE for more information.

  • What are your age restrictions?

    Age restrictions for events at Hackney Church are dependent on the nature of the event. Please note that under 16s must be accompanied by an adult and under 14s must be accompanied by an adult and purchase a balcony level seat.

  • Do I need to bring an ID?

    If you happen to look under 25 and wish to purchase alcohol you will be asked to provide ID. You may also be asked to provide ID for age restricted events.

AT AN EVENT

  • Do you have a cloakroom?

    Due to health & safety restrictions around the coronavirus pandemic we will not be running a cloakroom.

  • I left something at Hackney Church, what should I do?

    Please email lost.property@hcel.church with a detailed description of the item. If found, Hackney Church will coordinate a time for the collection of your item. Lost items are retained for a total of 14 days. If lost items are not collected during this time period they will be donated to our Lighthouse Project providing care and support for vulnerable people in East London.

  • Do you have a bar?

    As part of Hackney Church’s restoration project two bespoke bars have been installed at the rear of the Nave on the ground floor. There is also a temporary bar on the first floor balcony. Please note our bars will shut 15 minutes before the event finishes.

  • What payment options are available?

    Hackney Church is a cashless venue and as such will not accept cash payments.

  • Can I take photos and videos in Hackney Church?

    Our photo and video policy depends on the nature of the event. Generally you can bring non-professional cameras to most shows. We would discourage you from bringing iPads and selfie-sticks. If you have a specific query relating to photography in Hackney Church please email events@hackney.church.

  • Can I smoke?

    Smoking is strictly prohibited in Hackney Church. This includes the use of electronic cigarettes or other similar devices inside the venue. There will be a designated smoking area provided at each event. If individuals are found to be smoking anywhere other than in the designated smoking area they will be immediately expelled and may face prosecution.

  • Will there be any pyrotechnics, special effects or strobe lighting?

    Events at Hackney Church may feature some level of special effects such as smoke machines and strobe lighting. If that causes a concern please see a member of staff.

TIMINGS

  • What time do events generally start and finish?

    Most events at Hackney Church will begin at 7pm and finish by 11pm. Please keep an eye on our website for door times.

  • Can I stay in the church after the gig has finished?

    No. Due to our premise licence stipulations all ticket-holders must vacate the premises as soon as the event has finished.

SEATING

  • Do you have reserved seating at Hackney Church?

    There is unreserved seating in the original wooden pews located on the balcony level in the Nave. Please note that for some events, tickets are sold based on seating in the balcony or standing on the ground floor. Unless an event is marked ‘free flow’ ticket holders with a balcony level ticket will not be able to access the ground floor standing area of the Nave and vice versa.

    For socially distanced performances all seating is reserved due to venue compliance with safety guidelines.

TICKETS

  • Where can I purchase tickets for Hackney Church events?

    Tickets are available to purchase from Hackney Church via our ticketing agent. Please go to hackney.church/calendar for more information.

  • Does Hackney Church have a box office?

    Hackney Church does not run a day-time box office and we cannot sell tickets over the phone. If you would like to purchase a ticket to a Hackney Church event please head to our website hackney.church/calendar.

  • What if tickets are sold out?

    In some cases a limited number of tickets for sold out shows are released close to the date of the show. Please keep an eye on the Hackney Church social media channels and website for updates.

  • What if I want to return or refund my ticket?

    Hackney Church cannot issue returns or refunds. Please contact the ticketing agent you purchased your ticket from.

  • Do you have any anti-touting measures in place?

    Anti-touting measures may be in place for some events at Hackney Church. In these instances the named ticket holder must be present with photo ID. Accepted ID includes passport, driving licence, Citizencard and Photocard.

    If you are booking tickets on behalf of someone else please ensure the tickets are in their name not the card holder’s name.

    It is your responsibility to ensure you have a valid ID in case it is requested.

  • Why am I being charged a restoration levy?

    Hackney Church charges a restoration levy of £1.50 per ticket for the continued upkeep and preservation of our Grade II* listed building so we can continue to accommodate events.

THE CHURCH

  • I want to find out more about Hackney Church, what should I do?

    If you would like to learn more about Hackney Church and what we do please email hello@hackney.church. You can also read about us here.

  • Do you have services on a Sunday?

    Yes, Hackney Church currently holds services across our three locations in Homerton, Leyton and Hackney. For more information on timings and the layout of our services please click here.

*All FAQs are applicable to Hackney Church Experiences Limited events only.